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Frequently Asked Questions

1. Am I using the most recent version of PhiMatrix 1.618 and how to I update to the latest version?

To check your version of PhiMatrix 1.618, click on Help-About PhiMatrix from the menu. To the right of the serial number is a four digit build code, such IK26, which indicates the following:

J - Major release code
A - Update code
01 - Sub update code

If your release/minor/sub code is lower you can upgrade for free to the new version for a year after purchase. To do the upgrade, just go to the download page and click on the appropriate icon for your computer to reinstall the software, following the prompts from "Run" to "Finish." Your software will be automatically updated and no additional registration is required.

2. If I own PhiMatrix 1.0 or 1.1 can I use my serial number with the latest version of PhiMatrix 1.618?

PhiMatrix 1.618 has been completely rewritten in a new language to provide many new features and improvements. Accordingly, the serial numbers from prior versions cannot be used with it. Purchasers of PhiMatrix 1.0 and 1.1 can still download a copy of their software at no charge at the bottom of the download page and use their original serial numbers to activate it. Purchasers of previous versions also qualify for a discount on the purchase of the new version. Upgrade details to owners of previous versions have been emailed to your original email address on file so if you didn't receive your notification and upgrade details please contact us for more information.

3. I purchased a license to use PhiMatrix on two computers. How do I install the software on my second computer or move PhiMatrix to a different computer?

The simple answer is to 1) download and install PhiMatrix on the second computer, 2) select "Act-Offline Registration-Enter Serial Number" and then 3) select "Act-Offline Registration-Activate Serial Number", clicking on the prompts you will see allow the way. A step-by-step guides of each of those prompts is shown below.

The registration server will track the number of activations for your license. If you ever need to move PhiMatrix to another computer, click on the Act-Offline Registration-Deactivate Serial Number menu option to deactivate it on the old computer to free up another activation on the new computer, also using the steps below.

Download and install the latest version of PhiMatrix to the second computer from the Download page. Follow Step 1 as shown on the Download page by clicking on the icon for your computer's operating system and following the prompts presented to complete the installation of the software.
With PhiMatrix launched and running, click on the Act-Offline Registration-Enter Serial Number menu option.
Click on the "Proceed to Manual Serial Number Entry" button.
Enter the serial number from the confirmation email you received upon registration or purchase. You can also get your serial number from the copy of PhiMatrix installed on your first computer by selecting the Help-About PhiMatrix menu option.
Click on the "Activate" button.
When you see the Status Code window that says 0 (Success) click the "OK" button.
Click on the Act-Offline Registration-Activate Serial Number menu option.
Click on the "Proceed to Manual Serial Number Entry" button.
Follow the prompts to get an Activation ID.
Copy and paste the Activation ID in the Activation Key Window.
Click the "Activate" Button.
Click the "Save" button to save your activation information.
Click the "Done" button to complete the activation.
When you see the Status Code window that says 0 (Success) click the "OK" button.
PhiMatrix will then be in full licensed version mode. Click and drag the grid or just close and re-launch PhiMatrix to display the full licensed version.

4. PhiMatrix does not function after installation or I received an error message on installation.

4a. I received an error message that says "PhiMatrix Status Code InstallEngine returned: -2 (NO ENGINE)"

This indicates that a key file did not properly install during the installation process. This is often caused when security permissions are different on your system than the default settings used by the installation program. To remedy this, please download and install the appropriate Installation Updater file below. After running the Installation Updater below then run PhiMatrix again.

PhiMatrix Installation Updater
Windows 2000 / XP	Windows Vista / 7	Mac OS X

4b. The grid does not display when I register for the free trial or purchase. What do I do?

The software activation process requires a brief confirmation from our registration server. Certain security software (virus protection, spyware protection, firewalls, Little Snitch-Mac) may require that you register PhiMatrix as an accepted program to complete the activation. If PhiMatrix does not activate and display the grid or if you get any kind of a network error message, do one of the following:

Temporarily disable the security/protection and then restart PhiMatrix and select the Act-Begin Free Trial or Act-Purchase option again.
Use the Act-Offline Registration-Manual Activation menu option to activate the software and follow the prompts. Detail steps for manual activation are also shown in Item 3 above.

5. I can't find certain features, such as the Levin Dental Grid or phi-based ovals. Where are they?

The Control Window has three modes, Basic, Advanced and Expert, that can be accessed by clicking on the Up/Down arrow in the upper left of the Control Window. The Dental Grid and phi-based ovals, for instance, are in the Expert Mode section of the Control Window. Click on the up/down mode arrows to reveal the Expect Mode, which shows the Gridline Ratios section. On the dropdown box that says "Line Ratio" select Levin Dental and you'll be ready to go. There's more documentation on the User Guide page and on the Dental Grid at http://www.phimatrix.com/dental/userguide.htm.

6. Where can I learn more about phi?

See an overview HERE or visit the site of the developer of PhiMatrix at http://goldennumber.net.

7. How do I purchase PhiMatrix?

When you place your order through the embedded purchase option (see "Act" menu in the PhiMatrix 1.618 software) or online at eSellerate.net you'll find payment options, including all major credit cards including VISA, MasterCard, Discover, American Express, and JCB as well as active PayPal accounts. We currently DO NOT accept payments using checks, purchase orders, cash or money orders.
Select the one that works best for you and complete your order of PhiMatrix.

If you have any difficulty activating the software using the steps above you can also get an activation code by going to the PhiMatrix Online Store. Once you have your serial number, select Act-Offline Registration-Enter Serial Number from the menu to enter the serial number and then select Act-Offline Registration-Activate Serial Number to activate your software.

8. How can I use PhiMatrix to crop photos to a standard photo sizes.

See the Tutorial on cropping photos.

9. Can I look up my order information online or retrieve my registration key if I need to reinstall PhiMatrix?

Look up your order information for PhiMatrix 1.618 by clicking HERE. Look up your order information for versions 1.0 and 1.1 by clicking HERE. Request that your original registration key be resent by sending your name via e-mail to:

10. What if I have other questions?

Answers to a variety of other questions can be found at eSellerate. eSellerate does not provide support on the PhiMatrix application itself but is the third party ecommerce provider used to provide payment, serial number and product activation services. Other questions can be sent to: