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Frequently Asked Questions

1. Am I using the most recent version of PhiMatrix 1.618 and how to I update to the latest version?

To check your version of PhiMatrix 1.618, click on Help-About PhiMatrix from the menu. To the right of the serial number is a four digit build code, such JA01, which indicates the following:

J - Major release code year (J is 2010)
A - Update code month (A is January)
01 - Sub update code (Day of Month)

You can upgrade for free to the new version. (Future versions may limit the free upgrade to the first year after purchase.) To do the upgrade, just go to the download page and click on the appropriate OS icon for your computer to reinstall the software, following the prompts from "Run" to "Finish." Your software will be automatically updated, with no need to uninstall and no additional registration required.

2. How do I access my serial number or order information if I've lost it, changed computers or had a hard drive failure?

See the Contact/Support page for instructions on getting immediate access to your information. See item 3 below for instructions on reinstallation of your software. If you have any difficulties with the online access send an email with your request.

3. I purchased a license to use PhiMatrix on two computers or need to reinstall PhiMatrix. How do I install the software on my second computer or move PhiMatrix to a different computer? How do I reinstall PhiMatrix on a new computer or new hard drive?

Please note that PhiMatrix registers its serial number automatically when you complete the registration process for your first installation and no manual entry of the serial number is required. If you need to install a second license copy of PhiMatrix or reinstall it the simple instructions are as follows:

1) Download and install PhiMatrix on the new or second computer,
2) Select "Act-Offline Registration-Enter Serial Number", and then
3) Select "Act-Offline Registration-Activate Serial Number", clicking on the prompts you will see along the way. The Status Code window that says 0 (Success) indicates a successful installation.

The registration server will track the number of activations for your license. If you ever need to move PhiMatrix to another computer, click on the Act-Offline Registration-Deactivate Serial Number menu option on the old computer to deactivate it to free up another activation on the new computer, also using the steps below.

Detailed step-by-step instructions for each of the prompts in manual installation is as follows:

Download and install the latest version of PhiMatrix to the second computer from the Download page. Follow Step 1 as shown on the Download page by clicking on the icon for your computer's operating system and following the prompts presented to complete the installation of the software.
With PhiMatrix launched and running, click on the Act-Offline Registration-Enter Serial Number menu option.
Click on the "Proceed to Manual Serial Number Entry" button.
Enter the serial number from the confirmation email you received upon registration or purchase. You can also get your serial number from the copy of PhiMatrix installed on your first computer by selecting the Help-About PhiMatrix menu option.
Click on the "Activate" button.
When you see the Status Code window that says 0 (Success) click the "OK" button.
Click on the Act-Offline Registration-Activate Serial Number menu option.
Click on the "Proceed to Manual Serial Number Entry" button.
Follow the prompts to get an Activation ID.
Copy and paste the Activation ID in the Activation Key Window.
Click the "Activate" Button.
Click the "Save" button to save your activation information.
Click the "Done" button to complete the activation.
When you see the Status Code window that says 0 (Success) click the "OK" button.
PhiMatrix will then be in full licensed version mode. Click and drag the grid or just close and re-launch PhiMatrix to display the full licensed version.

4. PhiMatrix does not function after installation or I received an error message on installation.

4a. I received an error message that says "PhiMatrix Status Code InstallEngine returned: -2 (NO ENGINE)"

This indicates that a key file did not properly install during the installation process. This is often caused when security permissions are different on your system than the default settings used by the installation program. To remedy this, please download and install the appropriate Installation Updater file below. After running the Installation Updater below then run PhiMatrix again.

PhiMatrix Installation Updater
Windows 2000 / XP	Windows Vista / 7	Mac OS X

4b. The grid does not display when I register for the free trial or purchase. What do I do?

The software activation process requires a brief confirmation from our registration server. Certain security software (virus protection, spyware protection, firewalls, Little Snitch-Mac) may require that you register PhiMatrix as an accepted program to complete the activation. If PhiMatrix does not activate and display the grid or if you get any kind of a network error message, do one of the following:

Temporarily disable the security/protection and then restart PhiMatrix and select the Act-Begin Free Trial or Act-Purchase option again.
Use the Act-Offline Registration-Manual Activation menu option to activate the software and follow the prompts. Detail steps for manual activation are also shown in Item 3 above.

5. If I own PhiMatrix 1.0 or 1.1 can I use my serial number with the latest version of PhiMatrix 1.618?

No. You can use the old version on Windows XP/2000 or upgrade to the new version at a discount. Changes by Microsoft resulted in PhiMatrix 1.0 and 1.1 not being fully compatible with Windows Vista. PhiMatrix 1.618 was completely rewritten in a new development platform to provide compatibility with Windows Vista and 7, as well as Mac OS X, and to provide many new features and improvements. Accordingly, the serial numbers from prior versions cannot be used with PhiMatrix 1.618. Owners of PhiMatrix 1.0 and 1.1 can still download a copy of PhiMatrix 1.1 below at no charge for use on Windows XP or 2000 and use their original serial numbers to activate it. Purchasers of previous versions also qualify for a discount on the purchase of the new version. Upgrade details to owners of previous versions were emailed to your original email address on file so if you didn't receive your notification and upgrade details please contact us for more information.

Look up lost serial numbers / registration codes and other order information for PhiMatrix Version 1.0 or 1.1 by clicking here: Lookup
For information on an upgrade discount please send a request via e-mail to:
Owners of PhiMatrix 1.0 and 1.1 can still download a copy of version 1.1 by clicking here: Download
Purchase a copy of the PhiMatrix 1.1 for Windows XP and 2000 only and have the serial number sent to you automatically by clicking here: Purchase

6. I can't find certain features, such as the Levin Dental Grid or phi-based ovals. Where are they?

The View menu provides an easy way to automatically adjust the control window options to display the most popular grid options. More detailed control is available from the Control Window. The Control Window has three modes, Basic, Advanced and Expert, that can be accessed by clicking on the Up/Down arrow in the upper left of the Control Window. The Dental Grid and phi-based ovals, for instance, are in the Expert Mode section of the Control Window. Click on the up/down mode arrows to reveal the Expect Mode, which shows the Gridline Ratios section. On the dropdown box that says "Line Ratio" select Levin Dental and you'll be ready to go. There's more documentation on the User Guide page and on the Dental Grid at http://www.phimatrix.com/dental/userguide.htm.

7. Where can I learn more about phi, the golden ratio?

See an overview HERE or visit the site of the developer of PhiMatrix at http://www.goldennumber.net.

7. How can I purchase PhiMatrix?

Place your order through the embedded purchase option (see "Act" menu in the PhiMatrix 1.618 software) or online at eSellerate.net. In both cases you'll find several payment options, including all major credit cards including VISA, MasterCard, Discover, American Express, and JCB as well as active PayPal accounts. We currently DO NOT accept payments using checks, purchase orders, cash or money orders. Select the one that works best for you and complete your order of PhiMatrix.

If you have any difficulty activating the software using the steps above you can also get an activation code by going to the PhiMatrix Online Store. Once you have your serial number, select Act-Offline Registration-Enter Serial Number from the menu to enter the serial number and then select Act-Offline Registration-Activate Serial Number to activate your software.

8. What if I have other questions?

Answers to a variety of other questions can be found at eSellerate. eSellerate does not provide support on the PhiMatrix application itself but is the third party ecommerce provider used to provide payment, serial number and product activation services. Other questions can be sent to: